Terms of Service

stoIQ

Effective date: 23 September 2026

Provided by: Aiden Thomas, trading as stoIQ Sports Science (ABN: 59 632 083 007)

1. Definitions

• "we", "us", "our", "the Provider" means Aiden Thomas, trading as stoIQ Sports Science, ABN 59 632 083 007.
• "Service" means the stoIQ platform — the shared account, club, and billing system at stoiq.com.au — together with any sport-specific App made available through it.
• "App" means an individual sport-specific application provided under the Service (for example, TrampolineIQ), through which Coaches and Athletes record training data for that sport.
• "Club" means an organisation that registers for a paid subscription to the Service.
• "Coach" means an individual granted access to the Service by a Club.
• "Athlete" means an individual whose training data is recorded in the Service, typically added by a Coach or Club.
• "Account" means any registered login associated with a Club, Coach, or Athlete.
• "Subscription" means a Club's paid plan for access to the Service, billed via Stripe.

2. Acceptance of these Terms

By creating an Account, registering a Club, or otherwise accessing the Service, you agree to be bound by these Terms. If you are registering on behalf of a Club or organisation, you confirm you have authority to bind that organisation.

3. The Service

stoIQ is a training-management platform for sports clubs, made up of a shared account/billing system plus one or more sport-specific Apps — currently TrampolineIQ, with further Apps for other sports planned. Each App covers session logging, drill libraries, athlete readiness tracking, and competition results for its sport.

Subscription tiers currently offered:

• Starter
• Club
• Performance

Full current pricing and feature details for each tier are published at stoiq.com.au/pricing and may be updated from time to time in accordance with Section 7.

Athletes always have free access to the Service under a Club's subscription; only Clubs are billed.

4. Free Pilot Period

New Clubs may be offered an initial free pilot period, the length of which will be communicated at signup. At the end of the pilot period, continued access requires an active paid Subscription. We will provide reasonable advance notice before a pilot period ends and billing begins.

5. Accounts & Eligibility

• Clubs must provide accurate registration information and keep it current.
• Coach and Athlete access is granted via Club or coach codes issued by us or by an authorised Coach.
• You are responsible for maintaining the confidentiality of your Account credentials and for all activity under your Account.
• We may suspend or terminate an Account that we reasonably believe is being used fraudulently or in breach of these Terms.

6. Subscription & Billing

• Subscriptions are billed via Stripe, on a monthly cycle, and renew automatically until cancelled.
• By subscribing, you authorise us (via Stripe) to charge your nominated payment method on each billing cycle.
• If a payment fails, Stripe will attempt to retry the charge. If payment cannot be collected within 14 days, we may suspend the Club's access to paid features until payment is resolved.
• All fees are stated in AUD. We are not currently registered for GST, and GST is not added to the fees stated in these Terms.

7. Price Changes

We may change Subscription pricing from time to time. For existing subscribers, price changes will take effect no earlier than 30 days after notice is given (by email or in-app notice), and will apply from your next renewal date. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.

8. Cancellation & Refunds

• A Club may cancel its Subscription at any time via Billing & plan settings within the app. On cancelling, you'll keep access for the remainder of your current billing period, and the Subscription will not renew after that; we do not provide pro-rata refunds for partial periods except where required by law.
• On cancellation, Club and Athlete data will remain fully accessible for the remainder of the current billing period. We do not currently offer an automated data-export tool; contact us during this period if you'd like a copy of your data, and it may be deleted after the period ends in accordance with Section 9.
• Nothing in this section limits any refund or remedy you are entitled to under the Australian Consumer Law.

9. Data & Privacy

• We collect and store data including Club, Coach, and Athlete profile information, session logs, drill and competition records, wellness/readiness check-in data (which may include injury and pain information), and, where an Athlete has opted in, periodic height measurements used to track physical growth over time, as entered by Coaches or Athletes.
• Data is stored using Supabase and hosted infrastructure described in our Privacy Policy.
• Wellness, readiness, and injury-related data entered into the Service is used solely to support training and coaching decisions within the Club, and is not shared outside the Club's own Coaches without consent, except where required by law.
• Height and growth-tracking data is collected only where an Athlete (or whoever controls the Athlete's Account) has explicitly opted in, and can be disabled at any time via Account settings. Where enabled, this data is used to calculate an indicative measure of growth rate, which may be shown to the Athlete's Coach as a general awareness prompt alongside existing readiness and load information. Consistent with Section 12, this feature is descriptive, not diagnostic.
• Club data remains the property of the Club; we act as a data processor for the purpose of providing the Service.
• We recommend maintaining a separate, more detailed Privacy Policy alongside these Terms, particularly given the health-adjacent nature of readiness, injury, and growth-tracking data — this is a strong candidate for dedicated legal review, including whether additional parental or guardian consent is required given the Service's Athlete population is likely to include minors.

10. Intellectual Property

The Service, including its software, design, and underlying platform, is owned by us and protected by intellectual property laws. Nothing in these Terms transfers ownership of the Service to any Club, Coach, or Athlete. Clubs retain ownership of the data they and their Athletes input into the Service.

11. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose;
• attempt to access data belonging to another Club without authorisation;
• reverse-engineer, resell, or white-label the Service without our written consent;
• interfere with the normal operation or security of the Service.

12. Disclaimers & Limitation of Liability

• The Service is provided "as is." To the maximum extent permitted by law, we exclude all warranties not expressly stated in these Terms.
• Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.
• To the extent permitted by law, our total liability arising from or in connection with the Service is limited to the amount paid by the affected Club in the 12 months preceding the claim.
• We are not liable for indirect, consequential, or special loss, including loss of data, revenue, or business opportunity.
• The Service supports coaching and training record-keeping; it does not provide medical advice, and readiness, injury, and growth-tracking data entered by users should not be relied on as a substitute for professional medical assessment. Growth-rate indicators shown within the Service are descriptive only, intended to prompt awareness of training load alongside physical development, and do not constitute a medical or developmental assessment.

13. Indemnity

You agree to indemnify us against any claims, losses, or damages arising from your breach of these Terms or misuse of the Service.

14. Term & Termination

These Terms apply for as long as you hold an Account or active Subscription. We may suspend or terminate an Account for material breach of these Terms, with notice where reasonably practicable.

15. Assignment

We may assign, novate, or transfer our rights and obligations under these Terms — in whole or in part — to an affiliated entity or a successor entity (for example, if the Service is transferred to a company we control), without requiring your prior consent, provided the assignee agrees to be bound by these Terms. You may not assign your rights under these Terms without our prior written consent.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice; continued use of the Service after such notice constitutes acceptance.

17. Governing Law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

18. Contact

Questions about these Terms can be directed to hello@stoiq.com.au.